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YLXGNK - KNGXLY - Returns

We offer a 30-day return policy . You have 30 days from the date of receiving your item to request a return. 

To be eligible, items must be unused, in original packaging, with tags , and accompanied by a receipt or proof of purchase.

Return Shipping Costs

- Germany : Return shipping is free . We'll provide a prepaid return label once your return is approved.

- European Union (EU) & Other International Orders : Customers are responsible for return shipping costs. We recommend using a trackable shipping method.

Returns must first be authorized by contacting us here . Items sent back without prior approval will not be accepted.

Return Address

Baumshulenweg 6
26127 Oldenburg
Lower Saxony, Germany

Non-Returnable Items

We do not accept returns for:

- Sale items or gift cards

- Perishable goods (eg, food, plants, flowers)

- Custom/personalized products

- Personal care items (eg, beauty products)

- Hazardous materials, flammable liquids, or gases

Damaged or Incorrect Items

Please inspect your order upon arrival. If it's damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Exchanges

To exchange an item, return it first. Once the return is approved, place a new order for the replacement item.

🇪🇺 EU Cooling-Off Period

For orders delivered within the European Union , you also have the right to cancel or return your order within 14 days without needing a reason. Items must meet the same condition criteria listed above.

Refunds

Once your return is received and inspected, we'll notify you of approval. Approved refunds will be issued to your original payment method within 10 business days. If more than 15 business days have passed, please contact us at support@ylxgnk.com .